Hello, I'm the operations manager of MyDoll Shop.

First of all, we apologize for the inconvenience caused by the delay in sending the offline reward of the Pink Fantasy new song support project.

Due to the printing problem of the offline reward product, we need to re-produce it, so we are proceeding with additional order.

As a result, the shipment has been delayed once again, and the final shipment is expected to proceed in mid-January.

Also, if you want a refund due to delayed shipment, please follow the instructions below to help us.

Rewards will be sent normally to those who have not applied within the application period.

<Refund request>

- Application period: Until 23:00 on January 9, 2023

- How to apply: Apply through Kakao Plus Friend (@mydollshop) in the form below.

- Refund scope: Refund process for the portion corresponding to offline rewards.

1. Actual Participant Name

2. Contact number: Phone number or mail

3. Set no. that you applied for.

4. Refund account information (only for refund applications)

- Expected refund date: scheduled to be processed collectively at the end of January

We apologize again for the inconvenience caused by the delay in sending the reward.